Katharine Schopflin is an information professional with more than 20 years’ experience. She has worked in sectors ranging from media to government and in a range of information and knowledge management roles. Matt Walsh is Global Knowledge Manager at Pearson.
'The style is authoritative and accessible, with the authors' own expertise evident with the vignettes of real-life examples of the issues raised, both as positive examples and also of things going wrong. The anonymised case studies are highlighted in stand-out text boxes, giving a brief overview of the topic and contextual information to bring it to life.'- Emily Hopkins, Knowledge Management Programme Manager Health Education England, CILIP Health Libraries Group newsletter * CILIP Health Libraries Group newsletter *