King, Brian
"""Its unique contribution lies in its concentration on the pre-production stage of the project life cycleOverall, this book is both well-written and edited. It contains many useful illustrations that add to the readability of the text. One of its greatest strengths is its organizing themeIf you are actively involved in any phase of the SDLC or RAD processes, then Performance Assurance for IT systems should be a must read and a welcome addition to your personal or corporate library."" - Benchmarking: An International Journal, Vol. 12, No. 3, 2005"