Operations Management in Healthcare, Second Edition

Strategy and Practice

Corinne M. Karuppan, Nancy E. Dunlap, Michael R. Waldrum

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English

Springer Publishing Co Inc
30 October 2021

Public health & preventive medicine; Health systems & services

This thoroughly revised and updated second edition of Operations Management in Healthcare: Strategy and Practice describes how healthcare organizations can cultivate a competitive lead by developing superior operations using a strategic perspective. In clearly demonstrating the ""how-tos"" of effectively managing a healthcare organization, this new edition also addresses the ""why"" of providing quality and value-based care. Comprehensive and practice-oriented, chapters illustrate how to excel in the four competitive priorities - quality, cost, delivery, and flexibility - in order to build a cumulative model of healthcare operations in which all concepts and tools fit together. This textbook encourages a hands-on approach and integrates mind maps to connect concepts, icons for quick reference, dashboards for measurement and tracking of progress, and newly updated end-of-chapter problems and assignments to reinforce creative and critical thinking.

Written with the diverse learning needs in mind for programs in health administration, public health, business administration, public administration, and nursing, the textbook equips students with essential high-level problem-solving and process improvement skills. The book reveals concepts and tools through a series of short vignettes of a fictitious healthcare organization as it embarks on its journey to becoming a highly reliable organization. This second edition also includes a strong emphasis on the patient's perspective as well as expanded and added coverage of Lean Six Sigma, value-based payment models, vertical integration, mergers and acquisitions, artificial intelligence, population health, and more to reflect evolving innovations in the healthcare environment across the United States. Complete with a full and updated suite of Instructor Resources, including Instructor’s Manual, PowerPoints, and test bank in addition to data sets, tutorial videos, and Excel templates for students.

Key Features:

Demonstrates the ""how-tos"" of effectively managing a healthcare organization

Sharpens problem-solving and process improvement skills through use of an extensive toolkit developed throughout the text

Prepares students for Lean Six Sigma certification with expanded coverage of concepts, tools, and analytics

Highlights new trends in healthcare management with coverage of value-based payments, mergers and acquisitions, population health, telehealth, and more

Intertwines concepts with vivid vignettes to describe human dynamics, organizational challenges, and applications of tools

Employs boxed features and YouTube videos to address frequently asked questions and real-world instances of operations in practice

Purchase includes digital access for use on most mobile devices or computers, as well as full suite of instructor and student resources

By: Corinne M. Karuppan, Nancy E. Dunlap, Michael R. Waldrum
Imprint: Springer Publishing Co Inc
Country of Publication: United States
Edition: 2nd New edition
Dimensions: Height: 254mm, Width: 203mm,
Weight: 1.302kg
ISBN: 9780826147714
ISBN 10: 0826147712
Pages: 638
Publication Date: 30 October 2021
Audience: College/higher education , Primary
Format: Paperback
Publisher's Status: Active

Foreword by Will Ferniany Preface PART I. GETTING ORGANIZED FOR VALUE-BASED HEALTHCARE DELIVERY Chapter 1. Healthcare: Past, Present, and Future Chapter 2. Strategy Appendix 2.1 Productivity Chapter 3. Forecasting Demand Appendix 3.1 Time Series and Regression with Excel Chapter 4. Project Management PART II. COMPETING ON QUALITY Chapter 5. Quality Management Appendix 5.1 Basic Concepts of Questionnaire Design Chapter 6. Statistical Process Control Appendix 6.1 Factors for Control Charts Appendix 6.2 Developing a Control Chart in Excel Appendix 6.3 Sampling Chapter 7. Lean Six Sigma Appendix 7.1 Gage R&R PART III. COMPETING ON DELIVERY Chapter 8. Process Analysis and Design Chapter 9. Capacity and Demand Appendix 9.1 Queuing Simulation with Excel Chapter 10. Scheduling Staff, Patients, and Jobs Appendix 10.1 Excel Formulas and Solver Dialog Boxes for Staff Scheduling Example PART IV. COMPETING ON COST Chapter 11. Supply Chain Management Chapter 12. Cost: Basic Concepts PART X. COMPETING ON FLEXIBILITY Chapter 13. Anticipating and Adapting to Change Chapter 14. Health IT: An Enabler of Flexibility PART VI. CONNECTING THE CONCEPTS AND REAPING THE REWARDS Chapter 15. Accreditation, Awards, and the Highly Reliable Organization Appendix 15.1 Tool Kit Appendix A. Standard Normal Distribution Table

Corinne M. Karuppan, PhD, CPIM, is Professor Emerita of Operations Management at Missouri State University. Nancy E. Dunlap, MD, PhD, MBA, is Professor Emerita of Medicine at the University of Alabama at Birmingham (UAB). Michael R. Waldrum, MD, MSc, MBA, currently serves as chief executive officer of Vidant Health, a nine hospital integrated delivery system affiliated with East Carolina University in Greenville, North Carolina.