This coursebook is for students participating in Open Service Management Foundation 2-day classroom training. It includes every slide the instructor presents, along with notes, and two full sample exams with answers and rationales.
By:
The Open Service Management Alliance Imprint: Open Service Management Alliance Dimensions:
Height: 279mm,
Width: 216mm,
Spine: 18mm
Weight: 798g ISBN:9781940917207 ISBN 10: 1940917204 Pages: 344 Publication Date:26 April 2018 Audience:
General/trade
,
ELT Advanced
Format:Paperback Publisher's Status: Active