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Office Procedures for the 21st Century

Sharon Burton Nelda Shelton


Spiral bound

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08 February 2010
Secretarial, clerical & office skills
For courses in Office Procedures, Office Administration and Management courses.

This market-leader helps students acquire the office and interpersonal skills needed to excel in any organisation. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills.
By:   Sharon Burton, Nelda Shelton
Imprint:   Pearson
Country of Publication:   United States
Edition:   8th edition
Dimensions:   Height: 276mm,  Width: 226mm,  Spine: 23mm
Weight:   1.300kg
ISBN:   9780135063897
ISBN 10:   0135063892
Pages:   640
Publication Date:   08 February 2010
Audience:   College/higher education ,  Primary
Replaced By:   9781292042091
Format:   Spiral bound
Publisher's Status:   Active
Part IChapter 1 Understanding the Changing and Challenging OfficeChapter 2 Human RelationsChapter 3 Preparing for Your Job SearchChapter 4 Managing Your Work, Time, and Other Resources Part IIChapter 5 Communicating by TelephoneChapter 6 Building Communications Skills Part IIIChapter 7 Processing MailChapter 8 Records ManagementChapter 9 Handling Financial Procedures Part IVChapter 10 Scheduling Appointments and Receiving VisitorsChapter 11 Making Travel ArrangementsChapter 12 Planning Meetings and Conferences Part VChapter 13 Developing Effective Oral PresentationsChapter 14 Working in a Medical OfficeChapter 15 Working in a Legal OfficeChapter 16 Preparing to Meet the Challenges

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