For courses in Office Procedures, Office Administration and Management courses.
This market-leader helps students acquire the office and interpersonal skills needed to excel in any organisation. Its proven approach means students acquire these skills quickly and chapters introduce a range of topics including file management, time management, employment skills, basic financial forms, problem solving, human relations and more! This edition features more on communication, references Microsoft Office 2007, and expands the office simulation to include both functional and cumulative exercises. New chapters address the medical and legal office and new assignments develop employer-ready skills.
, Nelda Shelton
Country of Publication:
08 February 2010
Part IChapter 1 Understanding the Changing and Challenging OfficeChapter 2 Human RelationsChapter 3 Preparing for Your Job SearchChapter 4 Managing Your Work, Time, and Other Resources Part IIChapter 5 Communicating by TelephoneChapter 6 Building Communications Skills Part IIIChapter 7 Processing MailChapter 8 Records ManagementChapter 9 Handling Financial Procedures Part IVChapter 10 Scheduling Appointments and Receiving VisitorsChapter 11 Making Travel ArrangementsChapter 12 Planning Meetings and Conferences Part VChapter 13 Developing Effective Oral PresentationsChapter 14 Working in a Medical OfficeChapter 15 Working in a Legal OfficeChapter 16 Preparing to Meet the Challenges