This publication discusses issues and resolutions on the clean energy and network efficiency investment project in Sri Lanka as one of the Office of the Special Project Facilitator's Lessons Learned series of case studies on complaint management.
The Office of the Special Project Facilitator is responsible for the problem-solving function of ADB's Accountability Mechanism. It aims to actively respond to the concerns of people affected by ADB-assisted projects through fair, transparent, and consensus-based problem-solving. The case studies in series aim to support ADB operations departments, government and private sector partners, and other stakeholders by documenting grievance redress management experiences and identifying important lessons and good practices on problem-solving that are useful for future projects.
By:
Asian Development Bank Imprint: Asian Development Bank Dimensions:
Height: 279mm,
Width: 216mm,
Weight: 186g ISBN:9789292621063 ISBN 10: 9292621068 Series:Office of the Special Project Facilitator's Lessons Learned Pages: 52 Publication Date:30 March 2021 Audience:
Professional and scholarly
,
Undergraduate
Format:Paperback Publisher's Status: Active