James J. Courchaine has spent more than five decades in the water and wastewater industry, beginning as a laborer and rising through every level of responsibility to become a director, consultant, strategist, and mentor to leaders across the country. He has trained and coached thousands of supervisors, operators, and managers, helping them navigate the real-world challenges of leading people in high-expectation, public-service environments. Jim is the author of The Wastewater Collection System Operator Certification Studybook, published by the Water Environment Federation. Now in its third edition, it is used nationally to train and certify operators entering and advancing in the profession. He lectures widely and is known for his practical, conversational, and honest approach to leadership, grounded in experience, not theory. His work reflects a simple belief: leadership is not about title or authority, but about integrity, accountability, and how we show up for others every day. Jim lives in New England and continues to mentor emerging leaders throughout the water and wastewater community and beyond.