No-Fault Approaches in the NHS: Raising Concerns and Raising Standards

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Sonia Macleod (University of Oxford, UK) Professor Christopher Hodges (University of Oxford, UK)

No-Fault Approaches in the NHS

Raising Concerns and Raising Standards

Sonia Macleod (University of Oxford, UK), Professor Christopher Hodges (University of Oxford, UK)

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English

Hart Publishing
29 December 2022

Arbitration, mediation & alternative dispute resolution; Consumer protection law

Series: Civil Justice Systems

This book explores how concerns can be raised about the NHS, why raising concerns hasn’t always improved standards, and how a no-fault open culture approach could drive improvements.

The book describes a wide range of mechanisms for raising concerns about the NHS, including complaints, the ombudsman, litigation, HSIB, and the major inquiries since 2000, across the various UK jurisdictions. The NHS approach is contextualised within the broader societal developments in dispute resolution, accountability, and regulation.

The authors take a holistic view, and outline practical solutions for reforming how the NHS responds to problems. These should improve the situation for those raising concerns and for those working within the NHS, as well as providing cost savings. The no-fault approaches proposed in the book provide long-term sustainable solutions to systemic problems, which are particularly timely given the impact of the COVID-19 pandemic on the NHS.

The book will be of interest to academics, researchers, ADR practitioners, practising lawyers, and policy makers.

By: Sonia Macleod (University of Oxford UK), Professor Christopher Hodges (University of Oxford, UK)
Imprint: Hart Publishing
Country of Publication: United Kingdom
Dimensions: Height: 244mm, Width: 169mm,
ISBN: 9781509916658
ISBN 10: 1509916652
Series: Civil Justice Systems
Pages: 320
Publication Date: 29 December 2022
Audience: Professional and scholarly , College/higher education , Undergraduate , Primary
Format: Hardback
Publisher's Status: Active

1. Introduction Part One: The NHS 2. Our Wonderful NHS 3. The Long Term Plan 4. The NHS Patient Safety Strategy 5. NHS Policy on Responding to Mistakes Part Two: Raising Concerns 6. Mechanisms for Dealing with Staff Concerns 7. NHS Complaints 8. UK Health Service Ombudsman 9. Clinical Claims Against the NHS 10. Public Inquiries and Reviews 11. The Health Services Safety Investigation Branch 12. Complaints to Regulators Part Three: Raising Standards 13. Raising Concerns and Raising Standards 14. Conclusion

Sonia Macleod is Researcher in the Research Programme on Civil Justice Systems at the Centre for Socio-Legal Studies; Christopher Hodges OBE is Emeritus Professor of Justice Systems at the Centre for Socio-Legal Studies and Supernumerary Fellow of Wolfson College, both at the University of Oxford, UK.