Navigating the Self-Service Revolution with Smart Machines

Balraj Verma, Mike Schulze, Timi Olubiyi , Kamal Upreti

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English

Business Science Reference
20 June 2025

Service industries; Electronics engineering; Computer hardware

Navigating the Self-Service Revolution with Smart Machines by Balraj Verma

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Edited by: Balraj Verma, Mike Schulze, Timi Olubiyi, Kamal Upreti
Imprint: Business Science Reference
ISBN: 9798337312958
Pages: 690
Publication Date: 20 June 2025
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Hardback
Publisher's Status: Active

Balraj Verma serves as an Assistant Professor at the esteemed Chitkara Business School-Doctoral Research Centre, affiliated with Chitkara University in Rajpura, Punjab. Holding a Ph.D. earned from Jaypee University of Information Technology (JUIT), Waknaghat, and a master's degree in Business Administration, he brings to the academic arena more than 16 years of rich experience in both academia and the corporate world. His qualifications extend to successfully passing the National Eligibility Test (NET) for teaching in the field of management, a testament to his dedication to education. Dr. Balraj Verma possesses a remarkable teaching portfolio, which includes courses such as Marketing Management, Strategic Management, Business Statistics, and Research Methodology. Furthermore, he is a strong advocate for rigorous research, as reflected in his extensive publication record. His research contributions encompass numerous papers published in ABDC listed and Scopus Index journals, as well as authorship and editorial work for books and book chapters, published by renowned major presses. Notably, he is not just an academic but also an active contributor to the academic community. He has played a pivotal role in organizing workshops and conferences, contributing significantly to the academic growth and development of his department and university. Kamal Upreti - Contributing AuthorDr. Kamal Upreti is currently working as an Associate Professor in the Department of Computer Science & Engineering, Dr. Akhilesh Das Gupta Institute of Technology & Management, Delhi. He completed is B. Tech (Hons), M. Tech (Gold Medalist), PGDM(Executive) and PhD in Computer Science & Engineering.He has published many patents, books, magazine issues and research papers in various reputed international conferences and journals. His areas of research interest include Machine Learning, Wireless Networking, Embedded System and Cloud Computing.