Managing Web Projects

Preface How to Use This Book Introduction About the Author The Project Life Cycle Project Integration Presales Project Planning Provisioning Acceptance Testing Site Launch Support Quality Assurance Ongoing Support From Scope to Schedule The Project or Program Management Office Triangle of Truth The Triangle of Truth: The Big Three Known as the Triple Constraints Project Scope Management Charter Statement of Work (SOW) Clear Definitions Managing Scope Changes Work Breakdown Structures and Project Planning Sessions Preparing for the WBS-Based Planning Session Managing the Actual WBS-Based Planning Session Developing the Plan Risk Management Project Time Management Road Map to Developing a Project Schedule Scheduling Elements Checklist Customer Program Management Offices (PMOs) and Program Schedules Human Resource Management Communications Management Quality Management Implementing a Quality Management System How to Implement a Quality Management System Defining the Project Life Cycle: Step 1 Translate the Project Life Cycle into a Formal Methodology: Step 2 Develop Standards to Provide a Consistent Methodology: Step 3 Develop Tools to Support Standards: Step 4 Provide Standards and Tools Training: Step 5 Promulgation, Documentation, and Version Control of Standards and Tools: Step 6 Internal Audit Program to Measure Effectiveness: Step 7 Preventative and Corrective Actions to Improve System Effectiveness: Step 8 Staff and Management Review: Step 9 Quality Manual-QMS: Step 10 The Certification Process A Systems View of the QMS Inputs and Outputs Work Instructions Key Quality Management System Elements Work Instruction #1: Project Documentation Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records (List of Documents that Your Company Will Retain) Training Attachments Work Instruction #2: Risk Management Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records (Examples Listed Below. List Those Specific to Your Company Training Attachments Work Instruction #3: Project Schedules Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #4: Quality Assurance Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records (Recommended Record Items Below) Training Internal Auditor Qualification/Certification Requirements Attachments Work Instruction #5: Escalation Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #6: Project Tracking Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #7: Communications Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #8: Launch Support Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #9: Acceptance Testing Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #10: Transferring Projects Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #11: Customer Satisfaction Surveys Objective Scope Reference Documents Definitions Procedure Special Instructions Reporting Records Training Attachments Work Instruction #12: Document Control Process Objective Scope Reference Documents Definitions Procedures Special Instructions Reporting Records Training Attachments Work Instruction #13: ISO Document Review Process Objective Scope Reference Documents Definitions Procedure Special Instructions Reporting Records Training Attachments Work Instruction #14: Post-Project Reviews Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #15: Scope Change Management Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #16: Presales Process Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #17: Corrective and Preventative Actions Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #18: Tools Development and Review Procedure Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #19: Training Procedure Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #20: Program Resource Management Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #21: Master Records Procedure Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #22: Management Review Meeting Procedure Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Work Instruction #23: Project and Program Progress Reporting (Customer) Objective Scope Reference Documents Definitions Procedure or Process Special Instructions Reporting Records Training Attachments Tools and Templates Project Change Control Plan Project Change Management Process Steps Project Change Request Form Project Manager's Project Scope Review Checklist Scope Change Log Risk Management Plan Risk Register Risk Summary Log Risk Management Checklist Meetings Checklist Kick-Off Meeting Template Launch Support Meeting Template Progress Report Template Action Items Matrix After Action Reviews Deliverables Acceptance Process Daily Event Log Sample Project Schedule Telephone Log Template Resource Authorization Form Project Manager's External Resource Authorization Form-Directions for Use Version and Document Control Template Business Case Template Internetworking Requirements Questionnaire Project Management Service Description Template Statement of Work (SOW) Evaluation Tool Statement of Work Template YOUR COMPANY Deliverables Milestone Schedule Dates Procurement Matrix Table Customer Program Office Schedule Template Scope Analysis Form Lessons Learned Questionnaire Lessons Learned Report Post-Project Review Form Project Review Protocol Review Guide Configuration Management Process Checklist Project Closeout Form Sample Project Completion Letter Requirements Phase Completion Checklist Action Item Matrix Project Transition Guide Audit Plan Matrix Audit Template Notice of Preventative and Corrective Action PMO Quality Management System Self-Assessment Tool Project Management Quotation Template Launch Support (Go-Live) Discussion Checklist Portfolio Management/Scheduling Requirements Gathering Tool PMO Scheduling Elements Checklist Project Management and Account Support Mentoring Model Project Manager Interview Guide Quality Certification Tool Suite Part I Guide Part II Quality Certification Checklist Sample VoIP Connectivity Checklist Project Status Log Appendix: Project Management and Internetworking Glossaries and Formulas Technical Support Tools Project Management Acronyms Earned Value Acronyms and Formulas Project Management Glossary Technical ISP (Internet Service Provider) and Internetworking Terms Voice-over-IP (VoIP)/Telephony Terms Index