Managing The Professional Service Firm

Name: Managing The Professional Service Firm
Price: 34.99 AUD
Availability: OutOfStock
ISBN: 9780743231565

David H. Maister

$34.99

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We will update you on expected arrival time to us. If this delay is too long, please let us know within 2 business days and we can give you options regarding cancelling or adjusting your order. More details on cancelling your order can be found in our Terms of Trade.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Free Press
06 January 2003

Economics & Business; Management & management techniques

Professional service firms differ from other business enterprises in two distinct ways: first they provide highly customised services thus cannot apply many of the management principles developed for product-based industries. Second, professional services are highly personalised, involving the skills of individuals. Such firms must therefore compete not only for clients but also for talented professionals. Drawing on more than ten years of research and consulting to these unique and creative companies, David Maister explores issues ranging from marketing and business development to multinational strategies, human resources policies to profit improvement, strategic planning to effective leadership. While these issues can be complex, Maister simplifies them by recognising that 'every professional service firm in the world, regardless of size, specific profession, or country of operation, has the same mission statement: outstanding service to clients, satisfying careers for its people and financial success for its owners.'

By: David H. Maister
Imprint: Free Press
Country of Publication: United States
Edition: New edition
Dimensions: Height: 235mm, Width: 155mm, Spine: 26mm
Weight: 452g
ISBN: 9780743231565
ISBN 10: 0743231562
Pages: 368
Publication Date: 06 January 2003
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Reviews for Managing The Professional Service Firm

Frederic W. Gluckformer managing director, McKinsey & CompanyImportant reading -- not just for managing partners, but for new associates. James L. HeskettProfessor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Tom Petersauthor/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers. James L. HeskettProfessor, Harvard Business School; co-author of Service Breakthroughs David Maister's name is synonymous with the latest thinking in professional service firm management. This book suggests why. Frederic W. Gluckformer managing director, McKinsey & Company Important reading -- not just for managing partners, but for new associates. Tom Petersauthor/co-author of In Search of Excellence, Thriving on Chaos, and Liberation Management The professional service firm is the best model for tomorrow's organization in any industry. When it comes to understanding these firms, David Maister has no peers.