Managing People in the Hospitality Industry

Michael Riley

$378

Hardback

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English

Routledge
17 December 2018

Personnel & human resources management; Tourism industry; Hospitality industry

Series: Hospitality Essentials Series

This is a book about being a successful manager in the complex hospitality industry. Approaching the subject in the context of personal development, it offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry.

Structured in six parts, this comprehensive volume is not merely concerned with the social and psychological aspects of people management, but also with the economics of labour, including: labour costs, utilisation, labour market behaviour and pay. These aspects are conjoined in the book with the skills of people management to reflect the dynamics of real-life practice.

Combining theory and practice, Managing People in the Hospitality Industry offers a concise portrait of the industry at work and is essential reading for the hospitality managers of tomorrow.

By: Michael Riley
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
Weight: 453g
ISBN: 9781138296862
ISBN 10: 1138296864
Series: Hospitality Essentials Series
Pages: 218
Publication Date: 17 December 2018
Audience: College/higher education , Primary
Format: Hardback
Publisher's Status: Active

Part 1. Management Judgement and decision-making. Chapter 1 Management decision-making Chapter 2 Personal and organisational knowledge Part 2. People at work Chapter 3 The importance of a good start Chapter 4 Motivation Chapter 5 Negative behaviour Chapter 6 Groups and teams Chapter 7 Communication, job satisfaction and empowerment Chapter 8 Understanding attitudes Chapter 9 Identity and diversity Chapter 10 organisations and authority Part 3. The economics of labour in hospitality Chapter 11 Economics of labour Chapter 12 Hotel and catering labour markets Chapter 13 productivity Chapter 14 The measurement of labour turnover and stability Part 4 Human Resource Management practice Chapter 15 Administration; the necessary bureaucracy Chapter 16 Pay Management Chapter 17 Appraisal Chapter 18 Recruitment and Selection Chapter 19 Grievance and dispute management Part 5. The Wider Perspective Chapter 20 Developing Human Resource Management (HRM) strategies Chapter 21 Managing in an international environment Part 6 Development and Careers Chapter 22 Development and Careers

Michael Riley is Professor Emeritus at the University of Surrey, UK.