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managing and resolving conflict: Advice for staff on dealing with difficult and disruptive people by Philip Hardy at Abbey's Bookshop,
managing and resolving conflict: Advice for staff on dealing with difficult and disruptive people
— —
Philip Hardy

managing and resolving conflict

Advice for staff on dealing with difficult and disruptive people

Philip Hardy

$13.95

Paperback

Not in-store but you can order this
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English
Securicare International Limited
20 January 2022
Violence in society; Retail sector; Service industries; Safety in the home
Workers who meet or interact with customers and/or the public can face a risk of harm from workplace hazards due to the nature of their work. These hazards can include verbal and physical threats, even violence.

This book is designed to help workers and employers risk assess working conditions and situations that may be encountered and try to provide the safest possible working environment.

The information, guidance and support in this book is intended to ensure those working with customers and/or the public are best prepared to deal with disruptive or difficult people professionally and safely.
By:  
Imprint:   Securicare International Limited
Country of Publication:   United Kingdom
Dimensions:   Height: 210mm,  Width: 147mm, 
ISBN:   9780956015969
ISBN 10:   0956015964
Pages:   23
Publication Date:  
Audience:   Professional and scholarly ,  Undergraduate
Format:   Paperback
Publisher's Status:   Active

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