Making Things Better - Timeless Lessons from Steve Jobs on Fixing What's Broken

Name: Making Things Better - Timeless Lessons from Steve Jobs on Fixing What's Broken
Price: 45.28 AUD
Availability: OutOfStock
ISBN: 9798218913038

Ben Klaiber

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Paperback

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English

Framewise Press
30 January 2026

Business strategy; Management & management techniques

Most business books about Steve Jobs focus on personality, genius, or mythology. This book focuses on method.

Making Things Better examines how Steve Jobs repeatedly fixed broken systems in products, organizations, and decision-making, and how those same problem-solving patterns apply far beyond Apple. Drawing on his real-world choices during Apple's collapse and turnaround, the book presents a practical approach to organizational problem solving, business systems thinking, and understanding why business processes fail.

Rather than offering abstract leadership theory, this book concentrates on how work actually breaks. It shows how fragmented tools, misaligned incentives, and inherited assumptions quietly undermine performance, and how disciplined design and clear thinking can change organizational outcomes. The result is a guide to fixing broken business systems without relying on charisma, heroic individuals, or massive restructuring.

Written for leaders, operators, technologists, and students of organizational design, Making Things Better connects business strategy, decision making in organizations, and human-centered systems design. It is especially relevant for readers interested in leadership for complex problems, improving execution, and understanding why the same failures repeat across companies and industries.

This is not a biography. It is not a motivational book. It is a practical examination of how to fix broken systems, how to make better decisions inside organizations, and how well-designed structures produce lasting results wherever work is broken.

By: Ben Klaiber
Imprint: Framewise Press
Dimensions: Height: 229mm, Width: 152mm, Spine: 24mm
Weight: 612g
ISBN: 9798218913038
Pages: 462
Publication Date: 30 January 2026
Audience: General/trade , ELT Advanced
Format: Paperback
Publisher's Status: Active

Ben Klaiber is Founder and Principal Workflow & Experience Architect at MMWB Inc., where he has spent twenty years helping organizations identify what's actually broken versus what people say is broken.He's walked into startups burning cash on tools that don't talk to each other, mid-market firms drowning in their own data, and enterprises where everyone knew the dashboard was lying but nobody knew how to fix it. In every situation, he found that the lessons from Steve Jobs weren't just relevant, they lit the path to the solution.Making Things Better extracts those lessons from documented history and translates them into frameworks that work regardless of your industry, scale, or context. Ben has helped companies recover lost revenue by eliminating operational friction, broken tooling, and system incoherence. These are the same patterns that nearly destroyed Apple in the 1990s.Based in Ohio, Ben is available for speaking engagements, podcast interviews, and consulting work.