AME's Target Magazine has a well-established reputation for detailed case studies of companies adopting lean strategies. These case studies are now available in a well-organized Enterprise Excellence Series, to tap the ongoing desire for information about what other companies are doing to implement lean.
To satisfy the growing interest in applying lean to non-manufacturing operations, this first volume of the series covers the implementation of lean to administrative and office applications.
Highlights include:
Practical, in-depth description of lean office implementations, most of which have not been described in other publications. Responds to reader desire for real-world lean office information. Case Studies are categorized in three areas: Leadership, Organization and Training; Improving Processes; and Lean in Healthcare, making it easy to track down the type of information desired.
Foreword Introduction Section I: Leadership, Organization, and Training Chapter One HUI Expands Self-Directed Teaming to the Office Chapter Two Steelcase: Learning How to Implement Customer-Focused, Enterprise-Wide Lean Section II: Improving Processes Chapter Three Lean Goes Beyond the Production Floor Chapter Four Lean Office Events — Priceless Knowledge, Team Solutions Chapter Five Lean Success in an Administrative Environment Chapter Six Lean Office: Mapping Your Way to Change Chapter Seven Elgin Sweeper Co. Employees Clear a Path Toward Lean Operations with Their Lean Enterprise System Section III: Lean in Healthcare Chapter Eight Metamorphosis: Healthcare’s Ongoing Transformation Chapter Nine “The Calling:” St. Vincent Hospice Index
