Michael J. Dowling is president and chief executive officer of Northwell Health. Dowling grew up in Limerick, Ireland. He earned his undergraduate degree from University College Cork (UCC), Ireland, and his master's degree from Fordham University. He also has honorary doctorates from Hofstra University and Dowling College. He played hurling with Limerick and won a National League medal and a Fitzgibbon Cup medal with UCC. Before his public service career, Dowling was a professor of social policy and assistant dean at the Fordham University Graduate School of Social Services and director of the Fordham campus in Westchester County. Afterwards, Dowling served in New York State government for 12 years, including seven years as state director of Health, Education and Human Services and deputy secretary to former governor Mario Cuomo. He was also commissioner of the New York State Department of Social Services. Charles Kenney serves as the Chief Journalist at Northwell Health and Executive Editor of the Northwell Innovation Series. He is the author of many books, including The Best Practice: How the New Quality Movement Is Transforming Medicine, which the New York Times described as the first large-scale history of the quality movement. He serves on the faculty of the Institute for Healthcare Improvement in Cambridge, Massachusetts.
Leading Through a Pandemic is a riveting account of the COVID-19 experience at New York's largest health system. More than anything else I have read, this account captures the essential lessons for how to prepare for likely surges in the months ahead. It brilliantly captures the emotion of the COVID-19 pandemic while offering a clear-eyed analysis of how to prepare for and respond to ongoing and future emergencies. It's a clarifying, must-read in these uncertain times. --GOVERNOR ANDREW CUOMO This is the best description of the multi-dimensional response mounted by a great health care system to COVID-19 that I have seen. It is an amazing After Action Review that captures what went right, what fell short, and what we have to do to get ready for next time. --DR. THOMAS LEE, chief medical officer of Press Ganey