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Joint Cognitive Systems: Patterns in Cognitive Systems Engineering

David D. Woods Erik Hollnagel

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CRC Press
10 December 2019
Occupational & industrial health & safety; Engineering: general; Systems analysis & design
Our fascination with new technologies is based on the assumption that more powerful automation will overcome human limitations and make our systems 'faster, better, cheaper,' resulting in simple, easy tasks for people. But how does new technology and more powerful automation change our work?

Research in Cognitive Systems Engineering (CSE) looks at the intersection of people, technology, and work. What it has found is not stories of simplification through more automation, but stories of complexity and adaptation. When work changed through new technology, practitioners had to cope with new complexities and tighter constraints. They adapted their strategies and the artifacts to work around difficulties and accomplish their goals as responsible agents. The surprise was that new powers had transformed work, creating new roles, new decisions, and new vulnerabilities. Ironically, more autonomous machines have created the requirement for more sophisticated forms of coordination across people, and across people and machines, to adapt to new demands and pressures.

This book synthesizes these emergent Patterns though stories about coordination and mis-coordination, resilience and brittleness, affordance and clumsiness in a variety of settings, from a hospital intensive care unit, to a nuclear power control room, to a space shuttle control center. The stories reveal how new demands make work difficult, how people at work adapt but get trapped by complexity, and how people at a distance from work oversimplify their perceptions of the complexities, squeezing practitioners. The authors explore how CSE observes at the intersection of people, technology, and work, how CSE abstracts patterns behind the surface details and wide variations, and how CSE discovers promising new directions to help people cope with complexities. The stories of CSE show that one key to well-adapted work is the ability to be prepared to be surprised. Are you ready?
By:   David D. Woods, Erik Hollnagel
Imprint:   CRC Press
Country of Publication:   United Kingdom
Dimensions:   Height: 234mm,  Width: 156mm, 
Weight:   599g
ISBN:   9780367864156
ISBN 10:   0367864150
Pages:   232
Publication Date:   10 December 2019
Audience:   College/higher education ,  Primary
Format:   Paperback
Publisher's Status:   Active
Introduction: Basic Values in Studying and Designing Joint Cognitive Systems. Discovering Patterns in Joint Cognitive Systems at Work. Patterns in How Joint Cognitive Systems Work. Designing Joint Cognitive Systems that Work.

Erik Hollnagel is presently Senior Professor of Patient Safety at the University of Jonkoping, Sweden

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