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ITIL Service Management by Nathan Beckford at Abbey's Bookshop,
ITIL Service Management
— —
Nathan Beckford

ITIL Service Management

Nathan Beckford

$36.95   $31.82

Paperback

Not in-store but you can order this
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English
Martin Chavez
21 July 2025
Computing: general; Spreadsheet software; Programming & scripting languages: general
ITIL Service Management: Advanced Guide Create 45 Service Projects Including Process Automation is your essential playbook for transforming IT operations with real-world ITIL practices. Whether you're an IT manager, process consultant, service desk lead, or ITIL certification candidate, this book delivers a practical and strategic roadmap for implementing ITIL successfully across your organization.

Written by industry expert Oliver Trent, this advanced guide walks you through 45 hands-on service management projects aligned with ITIL v4 principles-designed to elevate efficiency, user satisfaction, and business value. From request fulfillment and change control to incident automation and SLA monitoring, each project includes clear steps, automation options, and actionable KPIs to track progress.

Inside this guide:

Service design and delivery blueprints tailored to ITIL 4 Projects for automating core ITIL processes using modern tools Guidance on building CMDBs, service catalogs, dashboards, and value streams Templates and real-life scenarios for service improvement initiatives Strategies to align IT with business through outcome-driven service design

Whether you're modernizing legacy systems or starting from scratch, this book helps you translate ITIL theory into measurable, repeatable outcomes that improve performance across the IT lifecycle.

Unlock the power of ITIL to streamline services and deliver consistent value.
By:  
Imprint:   Martin Chavez
Dimensions:   Height: 279mm,  Width: 216mm,  Spine: 5mm
Weight:   254g
ISBN:   9798231524655
Pages:   100
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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