ONLY $9.90 DELIVERY INFO

Close Notification

Your cart does not contain any items

IT service management with FitSM Version 3: A practical and lightweight framework for IT by Anselm Rohrer at Abbey's Bookshop,
IT service management with FitSM Version 3: A practical and lightweight framework for IT
— —
Anselm Rohrer Dierk Soellner

IT service management with FitSM Version 3

A practical and lightweight framework for IT

Anselm Rohrer,  Dierk Soellner

$111.95   $89.92

Paperback

Not in-store but you can order this
How long will it take?
English
Van Haren Publishing
27 February 2025
Service industries
Series: Best Practice
In this book, the authors draw upon their extensive experiences in small and medium sized organizations to provide a 'practical and application-oriented path' to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The author's motto, drawn from FitSM, is ""keep it simple"", describing 'what' needs to be done, and focusing on 14 core processes - reducing the size and complexity of an ITSM adoption. As the authors stress, those requiring more can look to ITIL, COBIT or other extensive frameworks.

For the authors, the strength of the FitSM approach lies in the focus on the 'requirements' to be met for a functioning IT service management system, supported by the 'maturity assessment' that provides a reference point for continual improvement. Continual improvement needs to be a core capability.

Another point of attention is improving maturity ""in small steps with small changes"", with an emphasis on addressing the all-important 'People' factor. These small improvements are enabled by an easy-to-implement, simply structured approach, backed up by a role model, templates and implementation guides. The implementation guidance will appear in a separate Volume 2.
By:   ,
Imprint:   Van Haren Publishing
Dimensions:   Height: 244mm,  Width: 170mm,  Spine: 9mm
Weight:   281g
ISBN:   9789401812528
ISBN 10:   9401812527
Series:   Best Practice
Pages:   170
Publication Date:  
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

See Also

IT service management with FitSM Version 3: A practical and lightweight framework for IT

The Activator Advantage

What Today's Rainmakers Do Differently...

Matthew Dixon

Hardback

$59.99 

Not in-store but you can order this

ADD +
IT service management with FitSM Version 3: A practical and lightweight framework for IT

Regulating and Managing Banks in...

Volume 1: An Economic Perspective...

Amaresh Samantaraya (Pondicherry...

Paperback

$142.95  $114.08

Not in-store but you can order this

ADD +
IT service management with FitSM Version 3: A practical and lightweight framework for IT

Sinnstiftende Veranstaltungen

Mit kreativem Eventdesign begeistern,...

Michael Gleich

Hardback

$118.95  $95.41

Not in-store but you can order this

ADD +
IT service management with FitSM Version 3: A practical and lightweight framework for IT

Cyber Insecurity

Examining the Past, Defining the...

Vladas Leonas

Hardback

$326.95  $261.27

Not in-store but you can order this

ADD +
IT service management with FitSM Version 3: A practical and lightweight framework for IT

Human Resources in the Arts

Brea M. Heidelberg (Drexel University,...

Hardback

$394.95  $316.22

Not in-store but you can order this

ADD +
IT service management with FitSM Version 3: A practical and lightweight framework for IT

Reducing Retirement Inequality

Building Wealth and Old-Age Resilience...

Olivia S. Mitchell

Hardback

$274.95 

Not in-store but you can order this

ADD +