IT Service Management Based on ITIL

A Pocket Guide

Jan Van Bon, Arjen de Jong, Axel Kolthof , Mike Pieper

$45.95 $39.10

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Van Haren Publishing BV
30 August 2007

Business & management: study & revision guides; Management of specific areas; Computer certification

Series: Best Practice Library

Note: This pocket book is available in several languages: English, German, French, Dutch.

This Pocket Guide is a concise summary of ITIL(R) V 3.

A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach?

By: Jan Van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing
Imprint: Van Haren Publishing BV
Dimensions: Height: 162mm, Width: 104mm, Spine: 11mm
Weight: 172g
ISBN: 9789087531027
ISBN 10: 9087531028
Series: Best Practice Library
Pages: 1
Publication Date: 30 August 2007
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: No Longer Our Product

Introduction Introduction to the service lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design LifeCycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement