Robert Bamford, William J. Deibler II
The book is an excellent resource for both implementers and auditors. A commentary like this book is essential to properly understand the intent of the ISO standard and to implement it as part of a continuous improvement for software and systems engineers. It would be very valuable for an organization that is just beginning to look at the standard. It is also valuable for auditors who have worked with other types of organizations but not engineers. It can be used both as a text for understanding the standard and as a handbook for reference during an audit. [It] should be in the library of everyone using IS 9001:2000 for engineering projects. - Software Quality Professional