Integrated Management Systems: A Practical Approach to Transforming Organizations

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Thomas H. Lee Shoji Shiba

Integrated Management Systems

A Practical Approach to Transforming Organizations

Thomas H. Lee, Shoji Shiba, Robert Chapman Wood

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English

John Wiley & Sons Inc
19 October 1999

Business competition; Management & management techniques

Series: Operations Management Series

"Based on a profoundly important six-year study by the Center for the Quality of Management (CQM), ""Integrated Management Systems"" shows how successful organizations accomplish something unbelievably powerful: Creating their own particular ways of executing the scientific method. The authors worked with the cooperation of some of America's largest companies - Teradyne, Hewlett-Packard, Eastman Chemical, Ritz-Carlton -- and of non-profit organizations including top hospitals and the U.S. Navy. They were surprised to find how radically successful systems differed from one organization to the next.

Yet the core of each was universal: Each organization had designed a system that gathered data about the organization's particular problems, developed theories, tested the theories, and finally documented and shared the results throughout the organization. Each successful organization's methods were unique much as the methods of each successful discipline within the sciences are unique. But less successful organizations had nothing comparable. And the processes through which the leaders in these organizations had gotten them on the right path had a great deal in common."

By: Thomas H. Lee, Shoji Shiba, Robert Chapman Wood
Imprint: John Wiley & Sons Inc
Country of Publication: United States
Dimensions: Height: 244mm, Width: 161mm, Spine: 28mm
Weight: 646g
ISBN: 9780471345954
ISBN 10: 0471345954
Series: Operations Management Series
Pages: 336
Publication Date: 19 October 1999
Audience: College/higher education , Professional and scholarly , Further / Higher Education , Undergraduate
Format: Hardback
Publisher's Status: Active

The Theory and Practice of Integrated Management Systems: Putting the Scientific Method to Work. Pioneers in Integrated Management Systems What Manufacturers Learned from Crisis. The Service Industries: Integrated Management for Radically Different Processes. Achieving Diverse Purposes: Integrated Systems in Education. Managing the Most Complex Processes: Integrated Systems in Health Care. Better Lives for Sailors and Continuous Improvement Processes: Integrated Systems in the Military. The Challenge of Intransigent Organizations: Integrated Systems in Government Agencies. Act Locally: What We Have Learned, What You Can Do. Think Globally: The State of Management Today: What Still Must Be Done. Appendices. Notes. Index.

THOMAS H. LEE is President Emeritus of the Center for Quality of Management. He has also served as a senior manager at General Electric, a professor at MIT, and Director of the International Institute for Applied Systems Analysis in Vienna, Austria. SHOJI SHIBA is one of the world's foremost experts on TQM and the author of Four Practical Revolutions in Management. ROBERT CHAPMAN WOOD is a researcher associated with the Center for Quality of Management and the Asian Management Center of Boston University. His management writings have appeared in Forbes and the Financial Times (London).

Reviews for Integrated Management Systems: A Practical Approach to Transforming Organizations

Based on a five-year research study sponsored by the Center for Quality Management, this book presents lessons from 13 organizations that have improved performance and sustained profitability after a dramatic turnaround, including Hewlett-Packard, Eastman Chemical, Ritz Carlton and the US Navy. Their success is shown to be due to an organizational focus on operations management and planning and managing change. The book offers techniques for aligning operations and integrating processes. (Kirkus UK)