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Inside Refugee Support Work

An Ethnography of Language, Labour and Subjectivity

Jonas Hassemer

$381.95   $305.46

Hardback

Forthcoming
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English
Multilingual Matters
14 April 2026
Presents a situated, ethnographically grounded, sociolinguistic critique of politics of difference and inequality in contemporary Central Europe.

This book explores the construction of ‘languaged’ and professional subjectivities in the context of refugee support work in Austria. It presents ethnographic insights into how language and linguistic practice come to matter both as part of a migration infrastructure in transformation, and in the efforts within a particular institution to reinvent itself as it struggles for survival in the context of shrinking public and state support for refugee provision.

The author focuses on how transformation processes play out in counsellors’ and volunteer interpreters’ conceptions of themselves as professionals and speaking subjects when confronted with the political and ethical dilemmas of an increasingly precarised work context. It becomes clear that language, while being central to the services offered, remains a sign of Otherness in a ‘languaged’ institutional order.
By:  
Imprint:   Multilingual Matters
Country of Publication:   United Kingdom
Dimensions:   Height: 210mm,  Width: 148mm,  Spine: 20mm
ISBN:   9781800412835
ISBN 10:   1800412835
Series:   Language, Mobility and Institutions
Pages:   300
Publication Date:  
Audience:   College/higher education ,  Further / Higher Education
Format:   Hardback
Publisher's Status:   Forthcoming
Chapter 1. Introduction   Chapter 2. From Speaking Subjects at Work to Languaged Workers Chapter 3. 'We Have No Apartments' Chapter 4. The Emergency List Chapter 5. Being a 'Good' Counsellor Chapter 6. Arabic Speaking Staff Chapter 7. Managing Volunteer Interpreters    Chapter 8. The Value(s) of Volunteering    Chapter 9. Volunteers’ Meetings   Chapter 10. Conclusions and Outlook

Jonas Hassemer is a Postdoctoral Researcher at the Department of Linguistics, University of Vienna, Austria. His research focuses on ethnographic approaches to multilingualism, language and social inequality, subjectivation and the lived experience of language.

Reviews for Inside Refugee Support Work: An Ethnography of Language, Labour and Subjectivity

This fascinating ethnography of an Austrian refugee support organisation provides an exceptionally unique window into the fault lines of inequality constituting the neoliberalised workplace in the non-profit sector. Through an extremely thorough analysis of empirical data, Hassemer builds a compelling case for centring language in the analysis of contemporary labour. * Eva Codó, Universitat Autònoma de Barcelona, Spain * How does being a responsible and professional social service worker position one within relations of power? Jonas Hassemer’s clear-eyed and thought-provoking ethnography traces the complex dynamics of language underlying refugee support work, uncovering the insidious process by which neoliberal subjectivities are crafted under precarious conditions of labor. * Joseph Sung-Yul Park, National University of Singapore * Through a carefully crafted ethnography and close attention to socially situated linguistic practices, this book offers rare and compelling insights into language as labor, as well as into the everyday lives and struggles of precarious institutions and workers committed to refugee support. * Alexandre Duchêne, University of Fribourg, Switzerland *


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