Inside IBM

Lessons of a Corporate Culture in Action

James W. Cortada

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Hardback

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English

Columbia University Press
22 December 2023

Art Treatments & Subjects

IBM was the world's leading provider of information technologies for much of the twentieth century. What made it so successful for such a long time, and what lessons can this iconic corporation teach present-day enterprises?

James W. Cortada-a business historian who worked at IBM for many years-pinpoints the crucial role of IBM's corporate culture. He provides an inside look at how this culture emerged and evolved over the course of nearly a century, bringing together the perspectives of employees, executives, and customers around the world. Through a series of case studies, Inside IBM explores the practices that built and reinforced organizational culture, including training of managers, employee benefits, company rituals, and the role of humor. It also considers the importance of material culture, such as coffee mugs and lapel pins.

Cortada argues that IBM's corporate culture aligned with its business imperatives for most of its history, allowing it to operate with a variety of stakeholders in mind and not simply prioritize stockholders. He identifies key lessons that managers can learn from IBM's experience and apply in their own organizations today. This engaging and deeply researched book holds many insights for business historians, executives and managers concerned with stakeholder relations, professionals interested in corporate culture, and IBMers.

By: James W. Cortada
Imprint: Columbia University Press
Country of Publication: United States
Dimensions: Height: 235mm, Width: 156mm,
ISBN: 9780231213004
ISBN 10: 023121300X
Pages: 480
Publication Date: 22 December 2023
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active

James W. Cortada is a senior research fellow at the Charles Babbage Institute, University of Minnesota–Twin Cities. He spent nearly forty years at IBM in various sales, consulting, management, and executive positions. His many books include IBM: The Rise and Fall and Reinvention of a Global Icon (2019) and Birth of Modern Facts: How the Information Revolution Transformed Academic Research, Governments, and Business (2023).

Reviews for Inside IBM: Lessons of a Corporate Culture in Action

This splendid scholarship—rooted in Cortada’s four decades at IBM and his astute analysis as a historian—offers insights on how everything from market abundances, training, and social events to lapel pins, humor, and coffee mugs shaped and sustained IBM’s corporate culture. -- Jeffrey R. Yost, author of <i>Making IT Work: A History of the Computer Services Industry</i> Cortada is without question the world’s foremost IBM historian. Inside IBM is a testament to his incredible perceptive skills. -- Charles H. House, CEO, InnovaScapes Institute, and coauthor of <i>The HP Phenomenon: Innovation and Business Transformation</i>