"""To coin a phrase used early on ""I luurved it"" I was welded to my small screen and devoured every word you wrote. I nodded in agreement, laughed (in all the right places) made substantial notes and reflected on your writing"" - Jonathan Gawthrop, Executive Director, Emcor ""A great tool for every manager"" - Mark Glover - SHP magazine ""practical, wise and, throughout, deeply humane book ....It's an essential overview."" - Dr Tim Marsh ""This is what our profession has been crying out for. This is what we need."" - Sunit Atwal, QHSE manager at CBRE"