Lisa Friedrichsen is a professor at Johnson County Community College in Overland Park, Kansas, where she teaches database and web development classes. As an author, she has written several prominent Access, Office and Web-related textbooks. Ms. Friedrichsen combines her ability to teach with extensive industry experience to create clear, practical presentations. She has a B.S. in engineering from Iowa State University and an M.B.A. from Drake University. She worked for a decade at IBM Corporation before becoming a consultant, author and college professor. Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications and Internet-related subjects. Ms. Cram was also a long-time faculty member at Capilano College in North Vancouver, where she served as the Convenor of the Executive Support Program and the Program Consultant for Business and Computers in Continuing Education as well as instructor of business and computer-related courses. Lynn Wermers is a professor in the Computer Science Department at North Shore Community College in Massachusetts, where she teaches IT, data management, data analysis and web development courses. She also teaches part-time in the math department for the College of Professional Studies at Northeastern University. Ms. Wermers has authored numerous leading books that focus on Excel for Cengage Learning. David W. Beskeen has authored or co-authored numerous successful computer books since 1992, including more than 25 titles for Course Technology. He has guided readers in mastering PowerPoint (R), Word, Excel, Internet Explorer, Outlook, Windows (R), Livemotion and other leading proprietary software packages. An expert in applied technology, Mr. Beskeen has extensive teaching and consulting experience in today's computer technology. Jennifer Duffy is a freelance author who lives and works in New Hampshire. She has been writing leading texts for Course Technology for more than ten years and has authored previous editions of MICROSOFT (R) WORD ILLUSTRATED for the popular Office series. Ms. Duffy has worked successfully in the business world as a writer, editor and public relations liaison. She combines her strong business knowledge and expertise in Word with exceptional writing skills that ensure the clarity of this and each of her other books.