Humanistic Perspectives in Hospitality and Tourism, Volume II: CSR and Person-Centred Care

— —

Kemi Ogunyemi Ebele Okoye

Humanistic Perspectives in Hospitality and Tourism, Volume II

CSR and Person-Centred Care

Kemi Ogunyemi, Ebele Okoye, Omowumi Ogunyemi

$384.95 $307.85

Paperback

Not in-store but you can order this
How long will it take?

Availability Information

We source books from suppliers in Australia and overseas. For books we don't currently have in stock, the time it takes to get them from our suppliers can vary widely - from a few days to a few months - so we check each book with each supplier to determine the expected time it will take to be supplied to us.

We then advise you accordingly. If the time taken to get any book is too long for you, you can let us know and we will cancel or adjust your order, and refund as required.

To find out the anticipated arrival time for specific items prior to ordering, please contact us by phone or email:

Phone +61 2 9264 3111, or 1800 4 BOOKS (1800 4 26657) if outside Sydney:
option 1 Abbey's Bookshop (Crime, History, Science, Kids & more) • info@abbeys.com.au
option 2 Language Book Centre (ESL & Foreign Languages) • language@abbeys.com.au
option 3 Galaxy Bookshop (Sci-fi, Fantasy, Romance, Graphic Novels) • sf@galaxybooks.com.au

QTY:

English

Springer Nature Switzerland AG
19 May 2023

Personnel & human resources management; Tourism industry; Hospitality industry

Series: Humanism in Business Series

This book, the second of two volumes, uses a framework of philosophical anthropology, and the concepts of humanistic leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust theoretical and practical implications for professionalism and excellence at work.

Following on the first volume's focus on the personal dimension of hospitality, this volume explores hospitality from a viewpoint that goes beyond the individual, first situating hospitality within culture, then engaging its internal and external customers and finally integrating issues like vulnerability, sustainability, social responsibility, and industry resilience in the face of the pandemic.

These volumes will be of use to academics and practitioners in the fields of hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource management, customer service, and workplace spirituality.

Edited by: Kemi Ogunyemi, Ebele Okoye, Omowumi Ogunyemi
Imprint: Springer Nature Switzerland AG
Country of Publication: Switzerland
Edition: 1st ed. 2022
Dimensions: Height: 210mm, Width: 148mm,
Weight: 447g
ISBN: 9783030955878
ISBN 10: 3030955877
Series: Humanism in Business Series
Pages: 312
Publication Date: 19 May 2023
Audience: Professional and scholarly , Undergraduate
Format: Paperback
Publisher's Status: Active

Chapter 1: Introducing the second volume.- Part 1: Know Your Customer.- Chapter 2: Finding our Roots: The Historical Practice of Hospitality.- Chapter 3: Why Serve? The theory/philosophy of service..- Chapter 4: Internal Customers: Relating with colleagues.- Chapter 5: The External Customer.- Chapter 6: Working with the Customer in Mind.- Part 2: The Social Impact.- Chapter 7: Cultural aspects of hospitality and anthropology of celebrations and feasts.- Chapter 8: Hospitality in extraordinary circumstances .- Chapter 9: Human Sexuality and Hospitality and Tourism.- Chapter 10: Harnessing Technology for Hospitality and Tourism .- Chapter 11: Sustainability Dimensions of Hospitality and Tourism.- Chapter 12: Interactive session tools: Caselets for stimulating discussions.- Chapter 13: Final Considerations on Good Practices in the Sector.- Appendix: Possible Study Questions.

Kemi Ogunyemi is an Associate Professor teaching business ethics, managerial anthropology, self leadership and sustainability management at Lagos Business School, Pan-Atlantic University, Nigeria. She is also the Director of the Christopher Kolade Centre for Research in Leadership and Ethics as well as the Academic Director for the school's Senior Management Programme. Ebele Okoye is the Director of Afara Leadership Centre, Lagos, Nigeria. She has extensive experience in the development sector and her research interests include NGO leadership, character growth, and virtuous cultures. Omowumi Ogunyemi lectures in the Institute of Humanities of the Pan-Atlantic University, Lagos, Nigeria. Her research interests include interdisciplinary studies between philosophy and the practical sciences, especially psychology and neuroscience.