Human Resource Management for the Hospitality and Tourism Industries

Dennis Nickson

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English

Butterworth-Heinemann Ltd
22 December 2006

Economics; Personnel & human resources management; Tourism industry; Hospitality industry

Human Resource Management for the Hospitality and Tourism Industries takes an integrated look at HRM policies and practices in the tourism and hospitality industries. Utilising existing human resource management (HRM) theory and practice, it contextualises it to the tourism and hospitality industries by looking at the specific employment practices of these industries, such as how to manage tour reps or working in the airline industry.

It initially sets the scene with a broad review of the evidence of HRM practice within the tourism and hospitality industries. Having identified the broader picture, the text then begin to focus much more explicitly on a variety of HR policies and practices such as:
* recruitment and selection: the effects of ICT, skills required specific for the industry and the nature of advertising
* legislation and equal opportunities: illegal discrimination and managing diversity
* staff health and welfare: violence in the workplace, working time directives, smoking and alcohol and drug misuse
* remuneration strategies in the industry: the 'cafeteria award' approach, minimum wage and tipping

Human Resource Management for the Hospitality and Tourism Industries is illustrated throughout with both examples of best practice for prescriptive teaching and discussion, and international case studies to exercise problem solving techniques and contextualise learning. It incorporates a user friendly layout and includes pedagogic features such as: chapter outlines and objectives, HRM in practice -- boxed examples, reflective review questions, web links' discussion questions and further reading. Accompanying the text are online supplementary lecturer materials including downloadable figures from the book, PowerPoint slides, further cases and extra exercises and points for discussion.

By: Dennis Nickson
Imprint: Butterworth-Heinemann Ltd
Country of Publication: United Kingdom
Dimensions: Height: 246mm, Width: 189mm, Spine: 17mm
Weight: 700g
ISBN: 9780750665728
ISBN 10: 0750665726
Pages: 320
Publication Date: 22 December 2006
Audience: College/higher education , General/trade , Primary , ELT Advanced
Format: Paperback
Publisher's Status: Active

1. The Nature of HRM in Hospitality and Tourism 2. Organisational Culture and the Search for Service Quality 3. Labour Markets 4. Recruitment and Selection 5. Equal Opportunities 6. Training and Development 7. Staff Health and Welfare 8. Employee Relations, Involvement and Participation 9. Performance Management 10. Remuneration Strategies in Hospitality and Tourism 11. Disciplinary and Grievance Procedures 12. Review of HRM in Tourism and Hospitality and Areas for Future Research

Dennis Nickson is Professor and Head of Department of HRM, University of Strathclyde Business School