How to Be an Even Better Listener

In what is an increasingly professionalized world, this practical guide is a rare thing: a book written to upskill volunteers which also acknowledges the vital contribution they make within modern healthcare. Delivering straightforward advice is an accessible style, Robert Mundle demonstrates how 'just' listening is never just listening; it is vital to any good healthcare. -- Revd Dr Steve Nolan, Princess Alice Hospice, Esher, and The University of Winchester, UK Using a combination of compelling vignettes and reflective exercises, Robert Mundle provides readers with practical strategies to enhance their communication skills. Although directed to a hospice volunteer audience, this guide proves a useful resource for all involved in caring for those facing end of life. Mundle highlights the importance of creating space for the patient's voice to be heard. -- Shirley Otis-Green, MSW, MA, ACSW, LCSW, OSW-C, Founder and Consultant, Collaborative Caring, Toluca Lake, CA Robert Mundle's book, How to Be an Even Better Listener is filled with 'pearls of wisdom' that can inform and guide hospice volunteers as they accompany patients, families and clients. He speaks beautifully to the art of listening and the gift of presence, and how stillness and self-awareness contribute to the richness of relationship for those we serve and we who serve. How to Be an Even Better Listener reminds us that we all have stories to tell and that we are connected by our longing to be seen and heard. I believe that reading this book and practising the craft of listening can deepen and enrich our relationships with each person we encounter. -- Nina Arbour, Community Education and Volunteer Services Manager, Hospice Services of St. Joseph Health, Hospice of Petaluma Memorial Hospice North County Hospice, USA