This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
By:
Michael J. O'Fallon (James Madison University), Denney G. Rutherford (Washington State University) Imprint: Wiley Country of Publication: United States Edition: 5th Revised edition Dimensions:
Height: 231mm,
Width: 191mm,
Spine: 23mm
Weight: 771g ISBN:9780470177143 ISBN 10: 0470177144 Pages: 512 Publication Date:16 December 2009 Audience:
College/higher education
,
Professional and scholarly
,
Professional & Vocational
,
A / AS level
,
Further / Higher Education
Format:Paperback Publisher's Status: Active