Harnessing Emotion AI for Customer Support and Employee Wellbeing

Jihene Mrabet, Soumaya Boudagga, Ridhima Sharma , Rohit Bansal

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Hardback

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English

IGI Global
10 July 2025

Behavioural economics; Working patterns & practices; Artificial intelligence

Emotion AI transforms the way organizations interact with both customers and employees by enabling systems to recognize, interpret, and respond to human emotions. In customer support, emotion AI creates more empathetic and responsive service experiences by analyzing voice tone, facial expressions, and text sentiment to tailor interactions in real-time. In the workplace, it enhances employee wellbeing by monitoring stress levels, detecting burnout signals, and promoting mental health through support systems. By integrating emotion AI into business operations, businesses may improve service quality while fostering a healthier, more emotionally intelligent work culture. Harnessing Emotion AI for Customer Support and Employee Wellbeing explores how advanced AI can drive positive changes in business operations, environmental sustainability, and personal well-being. It delves into the transformative potential of emotion AI, designed to analyze and respond to human emotions. This book covers topics such as digital technology, service sectors, and sentiment analysis, and is a useful resource for business owners, computer engineers, academicians, researchers, and data scientists.

Edited by: Jihene Mrabet, Soumaya Boudagga, Ridhima Sharma, Rohit Bansal
Imprint: IGI Global
Country of Publication: United States [Currently unable to ship to USA: see Shipping Info]
Dimensions: Height: 254mm, Width: 178mm, Spine: 30mm
Weight: 1.148kg
ISBN: 9798337336589
Pages: 350
Publication Date: 10 July 2025
Audience: College/higher education , Professional and scholarly , Primary , Undergraduate
Format: Hardback
Publisher's Status: Active

Jihene Mrabet is an accomplished assistant professor at Amity University Dubai with a PhD in Clinical Psychology and a deep interest in research and human psychology. She holds two master's degrees in professional research in Clinical Psychology and Psychopathology and has been practising since 2008. Dr. Mrabet is passionate about teaching and sharing her knowledge with students. Her research interests include Children and Adolescence Psychology, Addiction, Health Psychology, Psychopathology and remediation, Positive Psychology, and Trauma. Dr. Mrabet has also been actively publishing in reputable journals about different topics, including Borderline personality, the role of humour in sustainable education, the impact of the Covid pandemic on students' mental health, the perception of violence among children and teenagers in Dubai, plagiarism and family values. Dr. Ridhima Sharma is an Assistant Professor of Management at Vivekananda Institute of Professional Studies-Technical Campus. She has contributed several articles to the journals of national & international repute and have presented papers in national and international conferences apart from authoring books. Her research interest includes climate change, Customer Relationship Management & sustainable consumer behavior.