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Getting it Right at Work DVD: Customer Service

Helen De Silva Joyce

$31.95

DVD video

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AMES New South Wales
01 December 2006
Business communication & presentation; Customer services; Office & workplace; Languages & ESL; English as a Second Language; ESL Australian Texts; ESL Workplace English; English as a Second Language

Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in meetings.

 

Related Titles:

Customer Service Workbook

Customer Service DVD

Negotiating and Problem-Solving Workbook

Negotiating and Problem-Solving DVD

 

By:   Helen De Silva Joyce
Imprint:   AMES New South Wales
Country of Publication:   Australia
ISBN:   9780734725899
ISBN 10:   0734725892
Series:   Getting it Right at Work
Publication Date:   01 December 2006
Audience:   College/higher education ,  General/trade ,  Primary ,  ELT Advanced
Format:   DVD video
Publisher's Status:   Active

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