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Getting it Right at Work Workbook: Customer Service

Helen De Silva Joyce



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AMES New South Wales
01 December 2006
Business communication & presentation; Customer services; Office & workplace; Languages & ESL; English as a Second Language; ESL Australian Texts; ESL Workplace English; English as a Second Language

Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as taking accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in metings. Provides a range of activities, transcripts and answers.


Related Titles:

Customer Service Workbook

Customer Service DVD

Negotiating and Problem-Solving Workbook

Negotiating and Problem-Solving DVD



By:   Helen De Silva Joyce
Imprint:   AMES New South Wales
Country of Publication:   Australia
Dimensions:   Height: 300mm, 
ISBN:   9780734725882
ISBN 10:   0734725884
Series:   Getting it Right at Work
Pages:   100
Publication Date:   01 December 2006
Audience:   General/trade ,  ELT Advanced
Format:   Paperback
Publisher's Status:   Active

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