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Getting it Right at Work Pack: Customer Service
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Helen De Silva Joyce
Getting it Right at Work Pack: Customer Service by Helen De Silva Joyce at Abbey's Bookshop,

Getting it Right at Work Pack: Customer Service

Helen De Silva Joyce


9780734725905

AMES New South Wales


Business communication & presentation;
Customer services;
Office & workplace;
Languages & ESL


Mixed media product

$52.95
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Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as taking accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in meetings.

By:   Helen De Silva Joyce
Imprint:   AMES New South Wales
Country of Publication:   Australia
ISBN:   9780734725905
ISBN 10:   0734725906
Publication Date:   February 2005
Audience:   College/higher education ,  General/trade ,  Primary ,  ELT Advanced
Format:   Mixed media product
Publisher's Status:   Active

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