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Getting it Right at Work Pack: Customer Service

Helen De Silva Joyce


Mixed media product

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AMES New South Wales
28 February 2005
Business communication & presentation; Customer services; Office & workplace; Languages & ESL; English as a Second Language; ESL Australian Texts; ESL Workplace English; English as a Second Language
Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as taking accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in meetings.
By:   Helen De Silva Joyce
Imprint:   AMES New South Wales
Country of Publication:   Australia
ISBN:   9780734725905
ISBN 10:   0734725906
Publication Date:   28 February 2005
Audience:   College/higher education ,  General/trade ,  Primary ,  ELT Advanced
Format:   Mixed media product
Publisher's Status:   Active

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