Front-Line Leadership

Introduction xi Part I Leading Yourself 1 Chapter 1 Discover and Ignite Your Purpose 3 Purpose Is Your Journey, Not Your Job 6 Proactively Pursuing Opportunities 6 Committing to Your Path 9 Changing Your Course 11 Handling Adversity While Finding Your Purpose 15 Your Challenge 18 Chapter 2 Embracing a Growth Mindset 19 Understanding Your Own Expectations 22 Managing Your Reactions 24 Growing Through Who You Know 27 Your Challenge 30 Chapter 3 Practicing Resilience 31 Getting Bad News 33 Holding Space and Emotional Intelligence 36 Surrounding Yourself with the Right People 39 Maintaining Perspective 42 Your Challenge 46 Chapter 4 Continuous Improvement 47 Learning While Working 50 Seeking Out New Opportunities 53 Transitioning Development Is an Ongoing Journey 55 Being SMART About Setting Goals 58 Your Challenge 60 Part II Leading Teams 61 Chapter 5 Leading by Example 63 Incoming! 66 Setting the Example 71 Putting It into Practice 75 Your Challenge 77 Chapter 6 Service-Based Leadership 79 Willingness to Learn 81 Leading Alongside People 83 Building Authentic Relationships 84 Having Difficult Conversations 87 Intimidating People Isn’t Leading Them 90 Your Challenge 91 Chapter 7 Motivating Others 93 What Is Motivation? 95 Meet Greg 96 Getting Back in the Fight 98 Intrinsic Motivation and Extrinsic Motivation 100 Driven by Values 103 How Motivation Works 108 Your Challenge 109 Chapter 8 The Art of Delegation 113 Delegating to Grow 115 Why Delegate? 117 Challenges to Delegating 119 How to Delegate Effectively 121 Your Challenge 125 Part III Leading the Culture 129 Chapter 9 Creating a Culture of Accountability 131 Learning the Hard Way 134 Forward-Looking Accountability 136 Taking Accountability in the Heat of the Moment 138 Guiding Principles of Accountability 142 Rolling with a Culture of Accountability 145 Your Challenge 148 Chapter 10 Building a Positive Workplace Culture 151 Why a Positive Workplace Culture Matters 153 When a Workplace Culture Has Problems 155 When a Workplace Culture Works Well 156 How to Make a Difference 158 The Power of Respect and Recognition 160 Your Challenge 166 Chapter 11 Engaging and Empowering Others to Lead Cultural Change 169 Engage and Empower 171 Iron Fist 173 Turning the Culture Around 175 Working Together 178 Case Studies 181 Shifting a Safety Culture 183 Your Challenge 185 Chapter 12 Making a Difference 187 Part I: Leading Yourself 189 Part II: Leading the Team 190 Part III: Leading the Culture 192 Your Journey 193 Acknowledgments 195 About the author 197 Index 199