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English
Oxford University Press
29 June 2000
Firms are investing considerable resources to create large information infrastructures able to fulfil their varied information-processing and communication needs. The more the drive towards globalization, the more such infrastructures become crucial.

The 'wiring' of the corporation should be done in a way that is aligned with its corporate strategy-it is global and generates value. This book presents six in-depth case studies of large corporations-AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil-which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of the information infrastructure is in fact an open-ended process, in many cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape. This book provides the reader with interpretations and theories that can foster a different understanding and approach. Thus, the economics of standards, complexity theory, and actor-network theory are harnessed to penetrate the issues emerging from the case studies and to generate a new conception of the information infrastructure that is relevant both for researchers and practitioners.

Edited by:  
Imprint:   Oxford University Press
Country of Publication:   United Kingdom
Dimensions:   Height: 242mm,  Width: 162mm,  Spine: 19mm
Weight:   1g
ISBN:   9780198297345
ISBN 10:   0198297343
Pages:   264
Publication Date:  
Audience:   Professional and scholarly ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active
Claudio U. Ciborra and Ole Hanseth: Chapter 1: Introduction Part I: Theory Claudio U. Ciborra: Chapter 2: A Critical Review of the Literature on the Management of Corporate Information Infrastructure Ole Hanseth and Kristin Braa: Chapter 3: Globalization and 'Risk Society' Ole Hanseth: Chapter 4: The Economics of Standards Eric Monteiro: Chapter 5: Actor-Network Theory Part II: Cases Bo Dahlbom, Ole Hanseth, and Jan Ljungberg: Chapter 6: Conservative Success: Organization and Infrastructure Evolution at SKF Claudio U. Ciborra and Angelo Failla: Chapter 7: Infrastructure as a Process: The Case of CRM in IBM Ole Hanseth and Kristin Braa: Chapter 8: Who's in Control: Designers, Managers-or Technology? Infrastructures at Norsk Hydro Eric Monteiro and Vidar Hepsø: Chapter 9: Infrastructure Strategy Formation: Seize the Day at Statoil Antonio Cordella and Kai A. Simon: Chapter 10: Global and Local Dynamics in Infrastructure Deployment: The Astra Hässle Experience Claudio U. Ciborra: Chapter 11: From Alignment to Loose Coupling: From MedNet to www.roche.com Bo Dahlbom: Chapter 12: Postface: From Infrastructure to Networking

Claudio U. Ciborra is Professor of Information Systems at the London School of Economics. He is a leading researcher in the areas of information systems, management, and strategy. Affiliated to many leading European universities and research centres, he has conducted several international projects studying the impacts of IT on organizations. Author of many books on this topic, he is also widely published in the related fields of institutional economics, strategy, and organization theory.

Reviews for From Control to Drift: The Dynamics of Corporate Information Infrastructures

Refreshing new scholarly ideas connected to everyday practice. A gold mine of theory and practice. Chris Argyris


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