Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the existing literature on innovation in public sector services is based on the economics of innovation, which is heavily influenced by investigations of the private sector. Innovation in the Public Sector develops a more context-sensitive and rich approach in order to explore the different logics of innovation that prevail here.
Rather than presenting a general theory of innovation, the book specifies how innovation and value creation are interconnected with social and institutional elements. Analytical constructs, including dynamic capability, absorptive capacity, and practice-based approaches, are reviewed and anchored in the organizational context of public sector services. Such a perspective on innovation can help us develop new understandings of the process and history of innovation, contributing to processual organizational analysis in a broader sense, and further developing present theories of organizational change.
1. Introduction: Framing Innovation in Public Service Sectors: A Contextual Approach Lars Fuglsang and Rolf Ronning 2. How Front-line Employees Nurture Service Innovation through Co-creation with their Customers: A Case Study of Public Health Care Jenny Karlsson, Per Skalen and Erik Sundstroem 3. Service Innovations for Enhancing Public Transit Services Heiko Gebauer, Mikael Johnson and Bo Enquist 4. User-Driven Innovation and the Role of the Citizen: A Citizen, a Customer, or a Human Being? Luise Li Langergaard 5. Value Innovations in Electricity Utilities Heiko Gebauer, Hagen Worch and Bernhard Truffer 6. Framing Innovation in Postal Services: Developing a Hybrid Organization Lars Fuglsang and Jorn Kjolseth Moller 7. Organizing for Innovation in the Public Sector Anne Marie Berg 8. Translating Client-Orientation through ICT Maria Rohnebaek 9. Collaborative Service Innovation in the Public Sector Johan Quist and Martin Fransson 10. Coevolution and Innovations in Governance - A Case Study of the New Public Service System for Electric Vehicles in Oslo Rannveig Roste 11. The Diffusion of Innovation: A Question of Power Rolf Ronning 12. Conclusion: Public Service Sector Innovation in Context Lars Fuglsang and Rolf Ronning
Bo Enquist is Associate Professor at CTF-Service Research Center at Karlstad University, Sweden. He is also vice Director of SAMOT (Service And Marketing Oriented Transport research group), an Vinn-excellent center, which is a subunit to CTF. Lars Fuglsang is Professor at Lillehammer University College, Norway and Associate Professor at Roskilde University, Denmark. He has published numerous articles and books on innovation including the edited volumes Innovation and the creative process. Towards innovation with care and, with Jon Sundbo, Innovation as strategic reflexivity (Routledge). Rolf Ronning is Professor at Lillehammer University College, Norway. He has researched and published widly within welfare policy, including Social aspects of illness, Disease and Sickness Absence (Nordby, Ronning and Tellnes (eds.)).