Tony Prosser BSc(Hons), MSc, MBA, MEPS, FHEA, FI Fire E Tony served in the UKFRS for 30 years including 23 years as a senior operational command officer in roles from Station Commander to Brigade Commander. His managerial roles include Director of Operations, Strategic Lead for Development and Head of Fire Protection and Prevention in West Midlands Fire Service and Head of Fire Protection in Oxfordshire FRS. He has been responsible for some of the largest incidents in West Midlands in recent years! He is a senior lecturer at the University of Wolverhampton and has worked as an incident command assessor at the Fire Service College, taught emergency planning and incident management for the Emergency Planning College and the International Fire Training centre. He has been a correspondent for FIRE Magazine for over 15 years and writes on operational, fire and community safety and FRS political issues. Mark Taylor MA, PG Cert HE, FHEA, GI Fire E Mark worked for the Fire and Rescue Service for over 30 years in strategic roles including Operations Commander, Head of Command and Operational Training and Head of Terrorism and Contingency Planning for West Midlands Fire and Rescue Service. He has been involved in a wide range of major incidents and exercises at national and international level, including the 2007 floods and the Birmingham riots. As a senior lecturer at the Emergency Planning College and the Fire Service College, he has developed a range of programmes and courses which meet both practical and organisational needs of national and local Government, fire and rescue services, businesses and the academic requirements of students and tertiary institutions.