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Cynthia A. Oster, PHD, MBA, APRN, ACNS-BC, CNS-BC, ANP, FAAN, is the Enterprise NurseScientist-Research Program Manager for the Mountain Region of CommonSpirit Health in Centennial, Colorado, following four years of service as the Patient Safety Nurse Scientist at Emory Healthcare and adjunct Assistant Professor at the Nell Hodgson Woodruff School of Nursing at Emory University. For more than a decade, Oster was a nurse scientist for Centura Health and a clinical nurse specialist for critical care and cardiovascular services at AdventHealth Porter in Denver, Colorado. She has held research, clinical, educational, and administrative positions throughout her more than 40-year career. Oster received her BSN from the University of Iowa, her MSN from the University of Nebraska Medical Center, and her PhD from the University of Colorado College of Nursing. In addition, she earned an ANP certificate from Beth El College of Nursing in Colorado Springs, Colorado, and an MBA from the University of Colorado-Denver. She holds Clinical Nurse Specialist-Core and Adult Clinical Nurse Specialist certification from the American Nurses Credentialing Center. In 2017, she became a Fellow in the American Academy of Nursing. She mentors clinical nurses and advanced practice nurses to develop clinical practice wisdom through application of high reliability principles, evidence-based practice, and the conduct of research. Oster has presented at national and international meetings and has published in the areas of high reliability, evidence-based practice, alarm fatigue, and peer review. She is a member of Sigma Theta Tau International, the American Nurses Association, the American Association of Critical-Care Nurses, the National Association of Clinical Nurse Specialists, the American College of Healthcare Executives, and Beta Gamma Sigma. Jane S. Braaten, PHD, APRN, CNS, ANP, CPPS, CPHQ, is the Regional Director of Patient Safety and High Reliability for CommonSpirit Health in Centennial, Colorado. She has held positions as director of cardiology services, cardiac and intensive care clinical nurse specialist, cardiac nurse practitioner, and manager/charge RN/staff RN of intensive care and telemetry units. Braaten obtained her BSN from the Indiana University School of Nursing and holds the degree of doctor of philosophy, a master's degee as a Clinical Nurse Specialistt, and a certificate as an Adult Nurse Practitioner from the University of Colorado College of Nursing. She also is a Certified Professional in Patient Safety (CPPS) and a Certified Professional in Healthcare Quality (CPHQ). She has presented at national meetings and has published in the areas of hospital system barriers to rapid response team activation, quality improvement in telemetry, end-of-life care in the intensive care unit, leadership, and high reliability organizations and healthcare. She is a passionate mentor and supporter to those at the front line who create safe patient care daily.
Review quotes for High Reliability Organizations, Third Edition ""Expanding upon the content published in the 2nd edition, Oster and Braaten outline the history of safety science and high reliability, culture of safety, challenges and barriers in harm prevention in clinical practice, and the importance of health equity. The textbook's various authors focus on preventing, learning from and resolving error, thus understanding how to avoid and address adverse events. Interprofessional teamwork, the safe use of information technology, and performance measurement are emphasized in promoting safer healthcare toward high reliability. This is recommended reading for those who wish to strive for superb quality and safety in healthcare."" Ann Scott Blouin, PhD, RN, LFACHEAssistant Professor, Loyola University Chicago, Marcella Niehoff School of Nursing;Board Secretary, Institute for Healthcare Improvement;President PSQ Advisory (retired);Former Executive Vice President, The Joint Commission ""This newest edition of High Reliability Organizations: A Healthcare Handbook for Patient Safety and Quality remains a robust, essential resource, now further strengthened by its expanded focus on psychological safety, systems learning, and resilience. The integration of human factors, systems thinking, and innovative technology as core components of safety reflects the evolving complexity of healthcare organizations. As a faculty member teaching DNP students, I consistently recommend this text to deepen their understanding of how organizational culture and systems influence patient outcomes. It's a practical and forward-thinking guide for those leading quality and safety efforts in healthcare."" Linda Roussel, PhD, RN, NEA-BC, FAANClinical Professor, UTHealth Houston Cizik School of Nursing ""This volume offers a detailed and timely synthesis of strategies for enhancing the reliability of healthcare systems. It brings together academic rigor and real-world experience to provide an actionable roadmap for leaders, clinicians, and educators. By grounding the discussion in both foundational principles and frontline innovation, this book will be a valuable resource for anyone engaged in efforts to advance safety and quality in healthcare."" Ranga Ramanujam, PhDProfessor of Management and Healthcare PolicyRichard M. and Betty Ruth Miller Chair in Healthcare ManagementOwen Graduate School of ManagementVanderbilt University
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