Charles P Bloom, R. Bowen Loftin
...the book is informative in so much as it does outline in detailed fashion many examples of the challenges and considerations today's ITS developers must address. It is likely that many ITS developers reading this book would find analogs between their current projects and the case studies described....the overall philosophical and organizational approach of the authors, emphasizing a holistic approach to ITS development/deployment, should be applauded. -Journal of the American Society for Information Science