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Essential Telephoning in English is a short skills course for adult learners of Business and general English. The course consists of 11 core units covering a wide range of communication skills: answering the phone, beginning and ending a call, dealing with messages, dealing with problems, making appointments and communicating information. There are three consolidation units and an end-of-course review unit to enable learners to check progress. The course is designed primarily for use in class but is also suitable for self-study.
By:   ,
Imprint:   Cambridge University Press
Country of Publication:   United Kingdom
Dimensions:   Height: 247mm,  Width: 190mm,  Spine: 8mm
Weight:   181g
ISBN:   9780521783897
ISBN 10:   0521783895
Publication Date:  
Audience:   ELT/ESL ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active

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