E-Government in Bangladesh

Governance and Public Service Delivery

Jannatul Ferdous

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English

Routledge
01 August 2025

Regional studies; Political structure & processes; Public administration

Series: Routledge Contemporary South Asia Series

This book examines the background and impact of e-government in rural Bangladesh.

Focusing on the Union Digital Centers (UDCs), established by the Union Parishad, this book analyzes how such centers influence rural communities. The UDCs were created to afford electronic access to a wide range of public and private services, thereby transforming the delivery of public services. This study examines easy access to services, reduced waiting time, and the elimination of bureaucratic barriers. Data based on interviews, case studies, and focus groups show the UDCs' effect on service delivery, efficiency, governance, and citizen satisfaction and the challenges these sectors face. This book discusses how technology has eased municipal governance by removing middlemen and, in essence, making citizens and officials happier. It concludes with recommendations using a gender and stakeholder perspective approach and shows how governance and service delivery could be improved to enable a full examination of UDCs' social and economic impacts on rural communities.

This book will be of interest to researchers in the fields of public administration, public policy, development studies, good governance and leadership, and local government, especially in the context of South Asia.

By: Jannatul Ferdous
Imprint: Routledge
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm,
ISBN: 9781041051930
ISBN 10: 104105193X
Series: Routledge Contemporary South Asia Series
Pages: 136
Publication Date: 01 August 2025
Audience: College/higher education , Further / Higher Education
Format: Hardback
Publisher's Status: Forthcoming

Chapter 1 Introduction Chapter 2 Governance in Public Service Delivery: A Focus on E-Governance and UDC in Bangladesh Chapter 3 Methodology Chapter 4 Union Digital Center (UDC) In Bangladesh: An Overview Chapter 5 Measuring Public Service Delivery In Bangladesh: Services From Union Digital Center (UDC) Chapter 6 Recommendations & Concluding Observations

Jannatul Ferdous is Associate Professor in the Department of Public Administration, Comilla University, Bangladesh with a diverse academic background and extensive research contributions. She holds a Master’s degree, an MPhil in Public Administration, and a PhD in Development Studies from Dhaka University. Her research interests include population migration, governance, trust, gender, public policy, climate change, and development. Dr. Ferdous has made significant contributions to scholarly discourse through her publications in reputable refereed journals and chapters in books. She has authored several books on governance, gender, contemporary issues, and migration, published by renowned publishers such as Springer, Routledge, and Cambridge University Press. Furthermore, Dr. Ferdous has actively engaged in national and international academic conferences by presenting her research findings, chairing sessions, and serving as a keynote speaker.