Dispute Resolution Skills and Techniques provides expert guidance on the practical operation of the processes of mediation, conciliation and facilitation. It covers the skills and techniques that can be used by dispute resolution practitioners to assist parties in their decision-making. It deals systematically with all procedural aspects covering a wide range of planning, precautionary and trouble-shooting methods relevant for practice.
The book pays particular attention to the nature of conflict, to important cross-cultural issues, to the negotiation responsibilities of practitioners and on the emerging roles of technology and artificial intelligence. For lawyer mediators and representatives there is topical material on probability, risk and costs. In addition, a dedicated chapter on dispute resolution advocacy and support offers practical guidance to professional advisers and advocates in consensual dispute resolution settings. Practical applications of artificial intelligence in mediation and conciliation and questions of digital readiness of dispute resolvers are canvassed in a new chapter on ODR.
With its Australasian focus, references are made throughout book to the Australian Mediation and Dispute Resolution Accreditation Standards (AMDRAS) and to relevant mediation frameworks, codes and standards in Singapore and Hong Kong.
Features
Provides key information to develop and support dispute resolution practice
Authoritative authors
Includes supplementary source documents in useful appendices
Aligns with mediation standards
Ensures up-to-date understanding of practice skills and techniques
Reliable content
Practical and complete resource
Supports accreditation process
Related Titles
Alexander, Howieson and Fox, Negotiation: Strategy, Style, Skills, 3rd edition
Boulle, Mediation in Australia: Principles Process Practice
Condliffe, Conflict Management: A Practical Guide, 6th edition
Field, Australian Dispute Resolution
By:
L. Boulle
Imprint: LexisNexis Butterworths Australia
Country of Publication: Australia
Weight: 2.850kg
ISBN: 9780409361889
ISBN 10: 0409361887
Publication Date: 18 December 2025
Format: Paperback
Publisher's Status: Active
Dispute Resolution and Dispute Resolvers Engaging in DR Systems Diagnosing, Designing, Defining Establishing and Maintaining a Climate Conducive to Negotiation Managing the DR Procedure Assisting Communication and Cultural Dynamics Facilitating the Negotiations Promoting Outcomes Dispute Resolution Advocacy and Support Working with Risk and Probability Variations in DR Procedures Navigating Dispute Resolver Traps AI and Online Dispute Resolution
