Ronan McIvor is a Professor of Operations Management at the Ulster University, UK. He has over 25 years of experience of teaching and research in information technology and operations management, with extensive research in the areas of supply chain management and digital transformation. He has undertaken consultancy and knowledge transfer activities in digital transformation with manufacturing and service firms, and has taught on executive development programmes in Europe and the USA. He has authored a number of books including The Outsourcing Process and Global Services Outsourcing and published in a range of leading international journals.