Hlengiwe Mabizela is a Post-Doctoral Fellow within the Department of Public Management, Law & Economics at the Durban University of Technology. Her research focus area is centred on local government, public administration, monitoring and evaluation and public policy. She has published several articles and book chapter on local government, and public administration. Nirmala Dorasamy is a Full Professor in the Department of Public Management and Economics at the Durban University of Technology (DUT). The focus area of her research is ethics and public sector management, with an emphasis on enhancing the effectiveness and efficiency of public service delivery underpinned by a strong sense of governance within a democratic dispensation.