Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability...

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James R. Williams

Developing Performance Support for Computer Systems

A Strategy for Maximizing Usability and Learnability

James R. Williams

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Hardback

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English

CRC Press
24 May 2004

Computer science

Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials

necessary to enable users to perform their jobs more efficiently and effectively.

This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines

the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online.

Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.

By: James R. Williams
Imprint: CRC Press
Country of Publication: United Kingdom
Dimensions: Height: 234mm, Width: 156mm, Spine: 25mm
Weight: 703g
ISBN: 9780415326407
ISBN 10: 0415326400
Pages: 384
Publication Date: 24 May 2004
Audience: Professional and scholarly , Undergraduate
Format: Hardback
Publisher's Status: Active

Introduction. Design Environments and Strategies. Project Planning. Needs Assessment and Task Analysis. Matching Performance Support Methods to Task Requirements. General Design Guidance. Developing Performance Support Products. Testing Performance Support Products.

Williams, James R.

Reviews for Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability

After thirty five years spent travelling to Spain and writing about it, the author finds that a holiday in Frailes, a village in a beautiful and isolated area of southern Spain, is a life-changing experience. Destiny seems to have brought him to a 'strange and magical' place, where the inhabitants are genuine, generous and kind, sharing their lives freely with him. As he begins to regard Frailes as home, he learns about the myths and the seasonal realities of the area and forms strong and lasting friendships. He becomes involved in some grandiose plans for the village, buys a house there, and even helps to end a drought. Loath to add to what he sees as an over-subscribed genre, Michael Jacobs shows us a community seen through the eyes of an articulate and knowledgeable writer; his involvement and association with Frailes may contribute to its survival. (Kirkus UK)