A skilled technical author specializing in Business Process Management software, Chris has been working at Bonitasoft since 2012. Prior to that, she worked as technical writer and user-centered design specialist in the UK and France for international businesses and as an independent consultant. Antoine has several years experience as a BPM solutions consultant at Bonitasoft, working with businesses large and small. He is now also Training Manager, responsible for delivering packaged and bespoke training for customers and partners, and for internal training for the consulting team. He's an expert on how users really use BPMN, including the common mistakes and misunderstandings, and on how it should be used to get the best results.