Dead Reckoning

"""From the dead reckoning of early navigation with its reliance on sun, stars, and wind, Vaughan develops her analysis of the present-day work of an air traffic controller, which involves an increasingly high degree of automation with consequent loss of skills and many controllers’ jobs. Drawing on interview data, Vaughan illuminates what has made air travel so safe by examining the large sociotechnical systems in which work is performed, focusing on the changing nature of organizations, technologies, and work. Recommended."" * Choice * ""Diane Vaughan’s Dead Reckoning: Air Traffic Control, System Effects, and Risk shows exactly how organizational excellence is achieved through organizational member’s ongoing collaborative work undergirded by—and sometimes despite—organizational rules, political pressures, and other societal demands that shapes the external environment. The result is an excellent portrayal of what Daniel F. Chambliss once called the “mundanity of excellence” in complex organizations—showing how far from obvious, or mundane, it is."" * Social Forces * ""The American air traffic control system is rife with labor strife, political conflict, and technological complexity. It is also astoundingly safe: there have been exactly two fatalities in U.S. commercial passenger service since 2010, despite flying more people than the U.S. population every year. It is this emergent safety that Diane Vaughan sets out to examine and explain in her new book, Dead Reckoning: Air Traffic Control, System Effects, and Risk . . . Vaughan’s book offers valuable texture and tantalizing clues."" * American Journal of Sociology * ""Diane Vaughan’s famous analysis of the Challenger tragedy is followed here with a study of air traffic control. Vaughan really wants to know how it works and she succeeds. As a result she is in the right place, both physically and analytically, to explain what happened to a sky full of airplanes on 9/11. And Vaughan can write: just her introductory description of how she invaded the controllers’ domain is gripping. Like her Challenger book, this sets the gold standard."" -- Harry Collins, Cardiff University “With Dead Reckoning, Vaughan—a leading student of how organizations go wrong—studies an organizational system, the air flight control system for commercial aviation, with an extraordinary track record of getting things right. The author approaches her topic from every direction, seamlessly integrating organization theory and technology studies; analyzing how skill is embedded both in individuals and in workgroups but also how the institutional systems in which controllers live and with which they must interact shape their work; and, in a model of multi-method, multi-level research, combining multi-site ethnography with historical analysis spanning forty years and including such events as the PATCO strike and the terrorist attacks of 9/11. The result is a breathtaking achievement, a comprehensive, analytically shrewd, and gracefully written study that explains the effectiveness of air flight controllers both in routine times and during crises.” -- Paul DiMaggio, New York University"