Crucial Conversations

Tools for Talking When Stakes are High, Third Edition

Joseph Grenny, Kerry Patterson, Ron McMillan , Al Switzler

$49.95

Hardback

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English

McGraw-Hill Education
20 October 2021

Business communication & presentation

The 4 MILLION+ bestseller that revolutionized business communications—updated for today’s workplace.

Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation—especially difficult ones—leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

· Respond when someone initiates a crucial conversation with you · Identify and address the lag time between identifying a problem and discussing it · Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, crucial conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

By: Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, Emily Gregory
Imprint: McGraw-Hill Education
Country of Publication: United States
Edition: 3rd edition
Weight: 519g
ISBN: 9781260474213
ISBN 10: 1260474216
Pages: 304
Publication Date: 20 October 2021
Audience: General/trade , ELT Advanced
Format: Hardback
Publisher's Status: Active

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide