Crisis Communication

Crisis Communication represents a real advancement in our knowledge. The book brings together two relevant fields of studies, crisis communication and stakeholder relationship management, contributing to the advancement of both and offering a new perspective in bringing them together. Covering a wide range of topics using the most established perspectives as well as the newest ones, this is a book to be read by students for their introduction to the field and by senior professionals to update their knowledge. - Alessandra Mazzei, Director at the Centre for Employee Relations and Communication at IULM University, Italy This book gives a major contribution to the field of crisis communication by extending its focus from organizations to stakeholders. Diers-Lawson's clear and accessible text provides an overview to the hot topics of crisis communication by giving much needed attention to the stakeholder relationships. It is relevant to the students, researchers and practitioners of the field. - Minttu Tikka, Doctoral Researcher in Media and Communication Studies, University of Helsinki, Finland Situated as a contemporary understanding of crisis communication management, this book invites students to jump into the content, and appreciate the importance of both theory and practice. Topics such as making data-based decisions, managing stakeholder relationships, using interdisciplinary approaches, and focusing on global issues, prepare students for this ever-changing field. - Keri K. Stephens, Associate Professor and Distinguished Teaching Professor, Moody College of Communication, The University of Texas at Austin, USA This book is a milestone in the rapidly growing crisis communication literature. Audra Diers-Lawson provides a cutting-edge, comprehensive overview of key factors that shape organizations and their relationships with stakeholders before, during and after crises. A highly informative book for both scholars and practitioners. - Dr. Florian Meissner, Communication Researcher at HHU Dusseldorf, Germany Crisis Communication represents a real advancement in our knowledge. The book brings together two relevant fields of studies, crisis communication and stakeholder relationship management, contributing to the advancement of both and offering a new perspective in bringing them together. Covering a wide range of topics using the most established perspectives as well as the newest ones, this is a book to be read by students for their introduction to the field and by senior professionals to update their knowledge. - Alessandra Mazzei, Director at the Centre for Employee Relations and Communication at IULM University, Italy This book gives a major contribution to the field of crisis communication by extending its focus from organizations to stakeholders. Diers-Lawson's clear and accessible text provides an overview of the hot topics of crisis communication by giving much needed attention to the stakeholder relationships. It is relevant to the students, researchers and practitioners of the field. - Minttu Tikka, Doctoral Researcher in Media and Communication Studies, University of Helsinki, Finland Situated as a contemporary understanding of crisis communication management, this book invites students to jump into the content, and appreciate the importance of both theory and practice. Topics such as making data-based decisions, managing stakeholder relationships, using interdisciplinary approaches, and focusing on global issues, prepare students for this ever-changing field. - Keri K. Stephens, Associate Professor and Distinguished Teaching Professor, Moody College of Communication, The University of Texas at Austin, United States This book is a milestone in the rapidly growing crisis communication literature. Audra Diers-Lawson provides a cutting-edge, comprehensive overview of key factors that shape organizations and their relationships with stakeholders before, during and after crises. A highly informative book for both scholars and practitioners. - Dr. Florian Meissner, Communication Researcher at HHU Dusseldorf, Germany